Customer Support

  • One single point of contact
  • Broad range of know-how at your hand: Mechanics, electronics, software, digitalisation, production, processes, product quality
  • From minor issues to extensive challenges - we cover your demand and provide a solution
  • Easy and multi-channel accessible: 24/7 ticket system, e-Mail or phone
  • Tailor-made support contracts to cover your needs


24/7 ticket system

Create a ticket

With our 24/7 ticket system we ensure that your requests are efficiently being handled by our Ruggli-Experts. You have the possibility to submit your requests to our customer support around the clock. The more details you provide on your ticket, the more effectively and quickly it can be processed and assistance provided.

You can reach our customer service Mondays through Friday  between 08:00 a.m. and 05:00 p.m. (CET). The ticket can be submitted around the clock.

Alternatively you can also contact our customer support by e-mail.


Increase the availability of your Ruggli-Production Systems and secure the expertise for your success with our support contractsWith a valid customer support contract you benefit from the following advantages:

  • Your requests are treated with priority
  • Guaranteed response time during operation hours
  • Reduced hourly rates for Remote and Onsite Support
  • And much more...

For more information contact us at